Effective Date: 01 Jan 2026
At Antique Aura, every product is handcrafted and securely packed with care. To ensure fairness for both our customers and our brand, please read this policy carefully before placing an order.
Important Rule (Must Read)
An unboxing video is mandatory in case of any complaint related to wrong item, empty parcel, or damage.
The video must clearly show the sealed package being opened for the first time.
Without this proof, we will not be able to process any claim.
Return / Refund Conditions
| Situation | Return Accepted | Time Limit | Who Pays Shipping | Proof Required | Refund |
|---|---|---|---|---|---|
| Wrong product received | Yes | Within 7 days | Antique Aura | Opening video | Full refund |
| Empty parcel received | Yes | Within 7 days | Antique Aura | Opening video | Full refund |
| Product damaged in delivery | Yes | Within 7 days | Antique Aura | Opening video + photos | Full refund |
| Product not liked | Yes | Within 7 days | Customer | Photos of product condition | Refund after return |
| Request after 7 days | No | Not applicable | Not applicable | Not applicable | No refund |
If Product is Damaged
- Share unboxing video and damage photos within 7 days.
- We will arrange return.
- After receiving and inspecting the product, full refund will be issued.
If You Did Not Like the Product
- You can return within 7 days.
- Return shipping cost will be paid by you.
- Product must be unused and in original condition.
- Refund will be processed after we receive the product back.
No Returns After 7 Days
We do not accept returns or refunds after 7 days from delivery, under any condition.
Refund Process
- Refund is initiated only after we receive and inspect the returned item.
- Amount is credited to the original payment method.
For any request, contact us through the Contact Us page with your order details and required proof.
